REGISTRATION

By purchasing products from Birdfood Ltd (trading as LITTLESHOP & PANTRY), you are agreeing to the terms and conditions of sale, which apply to all transactions on littleshopandpantry.co.uk

Signing up to the service means we must have the following information:

Your address, including the postcode of the billing address associated with the payment card.
Your home telephone number
Your email address, so we can supply you with important information such as your order confirmation and changes to the LITTLESHOP & PANTRY. Home Delivery Service

Birdfood Ltd (trading as LITTLESHOP & PANTRY) only sells goods on our website to the end user and they should not, in any way, be resold without our prior written consent. There shall be two stages of order confirmation. The first shall be the ‘on screen confirmation’ immediately after the payment has been received, and the second shall be an email to confirm your full order details. We do not hold your payment details from any previous orders. Therefore, every purchase at Little French shall require new payment details entered. It is your responsibility to keep your password secure.

PRODUCT PRICES

The price of goods charged shall be as quoted on the web site at the time you confirm your order with us. Excluding any inadvertent technical error on pricing, we will honour any prices as published at the time of placing your order. Your credit card shall only be charged for items dispatched to you. There is no minimum order value but we offer free delivery with all orders over £40.00.

Prices of goods do not include the delivery charge..

DELIVERY

The following refers to our National Home Delivery service. For local home delivery please refer to the terms and conditions. Birdfood Ltd (trading as LITTLESHOP & PANTRY) uses our own franchised delivery drivers, if outside the area where we can’t use one of our own delivery drivers we use a next day carrier to delivery all items purchased from LITTLESHOP & PANTRY.

Special instructions shall be followed, but please make sure that they are deemed ‘reasonable’ e.g. allowing ample space in freezers for the delivery boxes. Or instructions to knock at a neighbour’s house should mean it is within short walking distance of your property, and does not involve the courier travelling any further.

CANCELLING AN ORDER

(United Kingdom Distance Selling Regulations)

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk Orders can be cancelled any time up until the moment that they are dispatched (This is normally around 3pm on the day before you are expecting delivery)

Our refund policy

If you are unsatisfied with any of the items in your order or any part of the delivery service from Good Taest Foods please contact us – either by emailing us via the Contact Us page of the website or by telephoning 01275 371317. If you would like to make a comment or recommendation regarding our food, then please visit the Contact Us page of the website. We shall be happy to exchange or refund any item you feel does not meet our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item.